Terms and Conditions

  Policies, Terms & Conditions

At  Rick Stryker Hot Rod Parts LLC / www.strykerparts.com we make returns  and other client services as easy as possible. Our mission is to provide  you with the best products and the best service in the industry. We  understand that sometimes, clients change their minds about products  that they order or simply do not need them anymore. We also know that  clients are cautious about terms and conditions since they are often  tricky and misleading. Our goal is to make the return or exchange  process trustworthy and simple.  
Returns & Exchanges

If  you are not satisfied with your in stock / non custom order purchase  for any reason, we will be happy to accept a return for a refund or  exchange on products in new/unused condition within 15 days of delivery.  The following rules apply:
    All returns and exchanges must be made via our Return Procedure with a valid & signed RGA form.
     Product(s) must be in new condition and in the original packaging  (please do not assemble, install, or modify the product in any way). In  the event of fitment, flaw or defect pictures may be necessary to  complete your request.
    Any product that was used or fully/partially installed is non-returnable.
     In some cases, return of the physical product may not be required. For  these products, instructions will be provided on how to process a field  destroy or dispose of the original item.
    The few exceptions for items that cannot be returned include:
         Items Marked "Non-Returnable" (clearly indicated on the product page  before placing your order) including any custom made order.
 

What are my shipping fees?

For  orders delivered within the continental US where reason for return  isn't a result of a Rick Stryker Hot Rod Parts LLC /  www.strykerparts.com error, the cost of the initial shipping charge and a  return fee will be deducted from your refund as well as a 25%  restocking fee. A prepaid shipping label(s) will be provided.

Freight,  international & non-continental US returns are accepted, however  coordination of return shipping is the responsibility of the client. In  the event an error is made by Rick Stryker Hot Rod Parts LLC /  www.strykerparts.com, a return shipping label will be provided.  
Core deposits

Some  products sold on Rick Stryker Hot Rod Parts LLC /  www.strykerparts.com.com require a core deposit. This may be for a swap  program or even to use your priginal part to customize, modify or  restore. These parts may require a deposit that is charged upon purchase  and fully refunded upon the return of the core. Cores must be in  rebuild able condition and matching vehicle application to the product  sold. Once the product is received and inspected, the deposit will be  refunded to your original form of payment. Note: Product cores returned  that are not fully assembled or are not the unit that was removed from  the vehicle, will not be refunded and the core will be discarded.  Detailed instructions on Core Deposit Returns can be found here.  
Defective, damaged, or incorrect products

We  all know that accidents happen sometimes. If your product(s) arrive  defective, damaged, or simply incorrect, please contact our customer  service department as soon as possible. Please do not attempt to use,  install, modify, or repair the part! We will send you a replacement part  and provide you with a prepaid return label to return the defective  part. In some instances, return of the product may not be required.  Products must be returned to us within 15 days. If the damage was caused  by a shipping courier, we will schedule a damage pick up by the  courier. Photos of the damage, defect, or fitment issue may be requested  in order to correctly process your request. Please note that products  must be in the original packaging and there are additional requirements  for products that ship freight.  
Order cancellations

We  will assist with cancellation of an order or part(s) that have not been  shipped and are not marked as non-cancelable / non-refundable items.  Items that have been shipped already cannot be canceled or modified.  Custom orders may not be canceled once placed and are not refundable.  Cancellations can be done online by email,live chat & messenger as  well as phone in. Request and RGA # through our customer care team who  can be reached via live chat or phone. Your request will be processed as  quickly as possible.

Billing, refunds & credits

Payment  for orders may be captured as soon as the order has been successfully  placed. Refunds for returned products are issued as soon as they are  received by our warehouse. Refunds will be issued via the same payment  method originally used to place the order (Credit Card, Affirm, Check).  Once the refund has been issued a confirmation email will be sent.  Please allow an additional 5-7 days for the credit to appear on your  account.  
Shipping & delivery

To  ensure a fast and safe delivery we use FedEx,  USPS, & UPS  Ground/Air shipping services. Available shipping methods may vary for  different type of products and shipping destinations. Most products in  stock ship same day, or within 1 business day after which its delivery  can be tracked via tracking number sent to your email. For custom or  made to order items shipping time varies as they may have to be  manufactured, painted, embroidered, or assembled. Custom orders on  average ship within 4-6 weeks however may take longer dependent on  complexity.

Please keep the following in mind:

     Products that are oversized must ship truck freight / LTL which differs  from ground shipments. NOTE: These oversized items require inspection  and a signature upon delivery.
    * Shipments to Canada are treated  as all other international shipments. It is the recipient's  responsibility to pay all applicable duties, taxes, & brokerage  fees. Detailed Info can be found here.
    * Shipments to AU.NZ,HI,  AK, PR, Guam, Virgin Islands, APOs, & Canada might require extra  shipping charges. International shipping quotes will be e-mailed to the  customer before the credit card is charged.

To request an  international shipping quote before placing an order. For quotes and  more information on freight shipping, click here. If you would like  special shipping arrangements, please contact us via email (  buyparts@strykerparts.com ) Disclaimer  
In effort to provide our valued clients with the most up to date and  accurate information, Rick Stryker Hot Rod Parts LLC /  www.strykerparts.com is continuously implementing real-time updates to  our online superstore. Due to the immediate nature of these updates the  correction of any errors and/or omissions can happen at any time without  prior notice. This information may include but is not limited to  pricing, availability, suggested use, fitment, compatibility, and  warranties.

Rick Stryker Hot Rod Parts LLC / www.strykerparts.com  is not responsible for any additional charges, labor, loss, or damage  incurred as a result of information, correct or incorrect, referenced or  products purchased from Rick Stryker Hot Rod Parts LLC /  www.strykerparts.com. While we work to avoid any errors or omissions  that may appear on the Rick Stryker Hot Rod Parts LLC /  www.strykerparts.com website, we do reserve the right to cancel any  undelivered orders based on inaccurate information.   Customer Reviews

Consumers,  at their sole discretion, shall have the ability to provide feedback on  any products or services received. Feedback may be in the form of posted  content, commentary, images, media files, or otherwise a variety of  methods. Please note that any consumer feedback provided shall not be  considered confidential and may be used utilized for public posting,  along with the consumer's name and (if applicable) organization. The  Consumer has the sole responsibility for any content submitted, or  issues that arise therefrom. In the event that the Company offers an  incentive to prompt the consumer for such feedback or review, such  incentive shall not be modified based on the content of the response,  but is offered solely for participation. While reviews are designed to  reflect the true impression of the party submitting the information,  Rick Stryker Hot Rod Parts LLC / www.strykerparts.com reserves the right  to modify or remove any Party Submission(s) that (a) are in violation  of any of the standards herein; (b) contain any confidential or private  information; (c) contain commentary unrelated to Rick Stryker Hot Rod  Parts LLC / www.strykerparts.com products or services; (d) are contrary  to the business interests of Rick Stryker Hot Rod Parts LLC /  www.strykerparts.com; and (e) contain information that is clearly false  or misleading.

Note that Rick Stryker Hot Rod Parts LLC /  www.strykerparts.com does not endorse any User Submission or any  opinion, recommendation or advice expressed in User Submissions, and  Rick Stryker Hot Rod Parts LLC / www.strykerparts.com expressly  disclaims any and all liability in connection with User Submissions. The  party submitting the User Submissions is solely responsible for any  interactions with other users. more details on -  https://www.carid.com/terms-and-conditions.html
     

strykerparts.com

Connecticut

Shipping cost are non refundable.

 Custom orders are non refundable and can not be canceled.

Used or damaged items are not returnable.

All returns must be submitted via email to buyparts@strykerparts.com